Terms of Service

1. Acceptance of Terms

By using the UptimeGuard service (creating an account, purchasing a subscription, adding endpoints for monitoring), you confirm that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any of these terms, please discontinue the use of our service immediately.

2. Acceptable Use

We provide powerful monitoring tools. To ensure infrastructure stability for all users, it is strictly prohibited to:

• Use the service to create artificial load on third-party servers (DDoS, flooding).
• Monitor resources associated with malware, phishing, or other illegal activities.
• Attempt to bypass system rate limits, exploit platform vulnerabilities, or use automated scripts for mass account registration.
• Monitor resources you do not own or do not have explicit/implicit permission to monitor.

3. Subscriptions and Payments

Access to premium features is provided on a subscription basis. For international users, fees are billed in US Dollars (USD) via secure third-party payment gateways. The service is considered fully rendered upon granting the user access to the paid features on the platform. We do not store your full credit card details on our servers.

4. Refund Policy

Since UptimeGuard is a digital SaaS product, refunds are governed by the following rules:

• Refunds for an already paid and activated billing period (month/year) are not provided as long as the service is functioning properly.
• You can cancel your subscription auto-renewal at any time in your dashboard. You will retain access to premium features until the end of your current billing cycle.
• Exceptions: A refund may be issued if the service was technically unavailable due to our fault (server crashes, critical bugs) for more than 24 consecutive hours. To request a refund in this case, please contact our support team within 14 days of the incident.

5. Disclaimer of Warranties

The UptimeGuard service is provided on an "as is" and "as available" basis.

• We do not guarantee 100% uninterrupted operation of the monitoring infrastructure.
• We do not guarantee instant delivery of webhook or messenger notifications, as this depends on third-party APIs and global network latency.
• We do not guarantee the complete absence of false positives, despite our smart retry algorithms.

6. Limitation of Liability and Force Majeure

We reserve the right to suspend or terminate any account that violates these Terms. Under no circumstances shall UptimeGuard or its developers be liable for any direct, indirect, incidental, or consequential damages, including loss of profits, data, or business reputation.

Furthermore, we are not liable for service interruptions caused by Force Majeure events, including but not limited to global ISP outages, data center hardware failures, natural disasters, or government actions (such as IP or domain blocking by regulatory authorities).

7. Privacy and Data Protection

By using our service, you consent to the collection and processing of your essential data (email, IP address, usage logs) required to operate the platform. We implement reasonable security measures to protect your information and do not sell your personal data to third parties.

8. Governing Law and Changes to Terms

The following conditions apply to this Agreement:

• These Terms shall be governed by and construed in accordance with the laws of the Russian Federation.
• We may update these Terms of Service from time to time. The new version becomes effective immediately upon publishing on this page. Your continued use of the service constitutes your acceptance of the revised Terms.

9. Contact Us

If you have any questions regarding these Terms, technical support, or billing, please contact us:
Email: [email protected]
Telegram: @aygumov_g